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Kroll Ontrack and WD understand how important your data is. That's why we've teamed up to provide you the best protection you can get with the Data Recovery Protection Plan. Kroll Ontrack are a close partner of WD and are authorised to unseal hard disk drives for the purpose of data recovery - Ontrack Data Recovery will not void your WD warranty. Please call us at +65 6296 5131 or email ask.vn@krollontrack.com to work with a data recovery specialist if you have any queries.

Service Benefits:

  • Safe handling of your files with fast, secure and confidential data recovery.
  • Expert data recovery performed by experienced professionals in Singapore’s most advanced data recovery clean room environment.
  • 1 year complimentary data recovery service for portable storage.*#

* Valid from date of invoice. See here for covered products sold thru authorised Vietnam distributors.
# Customer will need to pay for the 2 ways freight charges. Alternatively, customer can request Kroll Ontrack to handle the shipping at USD30 one way. The shipping will be done thru DHL.

Kroll Ontrack are experts in data loss and have extensive expertise in all types of mechanical or software-related issues that result in the inaccessibility of your files on your hard drive.

This Service Includes:

  • One data recovery attempt from an external USB media containing a single mechanical storage device (no RAID storage) sold thru authorised Vietnam distributors. This service is on a reasonable effort basis and does not guarantee the recovery of (all) data in all cases.
  • Access to a service portal to view the status of the data recovery process and the evaluation report.
  • The complimentary data recovery programme will be voided if there is a manufacturer’s recall.
  • Read full terms and conditions.
  • Please register within 30 days of purchase with legitimate computerized printed receipt to claim the complimentary data recovery coverage. Otherwise, the complimentary data recovery plan will not be honoured.

Product Registration to Activate Protection Plan

Congratulations on the purchase of your new WD Hard Drive! Simply fill in the form to start your complimentary data protection plan. Fill out the registration form below to activate the Ontrack Data Recovery Protection Plan. Click Choose File to upload a scan or copy of your proof of purchase of your device.

*# Portable Storage

  • My Passport
  • My Passport Ultra
  • My Passport Ultra Metal
  • My Passport for Mac
  • My Passport Wireless Pro